Phil Margetts

available at pmresu.me | phil@philmargetts.com

Skills

Helping people with technology, mentoring others to help people with technology, learning fast, problem solving, building and supporting things that matter

Experience

Toowoomba Catholic Schools

TCS Office

IS Support Technician | Apr 2021 - Present

• Oversee and support tech at five geographically dispersed sites (1300+ users)
• Initiate significant cloud migration and adoption (Microsoft 365), comprehensive network and server refresh

• Collaboratively develop org-wide standards

St Joseph’s College Toowoomba

ICT Systems Administrator | Aug 2020 - Mar 2021

• Coordinate day to day activities of ICT department, maintain ICT systems, escalation point for complex issues and projects (1000+ users)
• Aruba Central wireless install and switching upgrade, cloud antivirus migration
• Draw on greater educational technology experience to empower team

Toowoomba Grammar School

IT Service Desk Administrator | Sep 2019 - May 2020

• Lead delivery of technology service (1400+ users) exemplifying client-oriented, people-first high-quality service - high ticket volume
• Staff device refresh
• Mentored junior staff and trainee

Darling Downs Christian School

ICT Support | Jan 2016 - Sep 2019

• Leader of educational tech integration and support (250 users)

Highlands Christian College

IT Trainee, IT Officer | Jan 2014 - Dec 2015 (Nov - Dev 2017)

• Client support, desktop deployment, BYOD and Windows 10 preparation

Education

University of Southern Queensland

Bachelor of Business and Information Technology, IT Management, Networking and Security with Distinction, GPA 6.13

Cisco Networking Academy

CCNA Routing and Switching, Connecting Networks and Scaling Networks. 200-125 exam 731/1000

Axiom College

Certificate III in Information, Digital Media and Technology

Highlands Christian College

High school certificate - QLD OP 3

Volunteering

USQ IT Students’ Network

Co-founder, inaugural President | Apr 2018 - 2020

University of Southern Queensland

Academic Board member (Undergraduate Student) | Jun 2018 – Sep 2019 Undergraduate Student Representative, Advisory Board of Study - Area of Information Technology | May 2018 - Sep 2019

Churches of Christ in Queensland

Various IT, AV and musical roles | 2010 - 2021

Awards

• 2018 - Heritage Bank Len Ludgate Scholarship in Information Technology (USQ) • 2015 - Vice-Chancellor’s Principal’s Recommendation Scholarship (USQ) • 2015 - Apprentice/Trainee of the Year (Toowoomba) • 2015 - The Information Technology Award (high school)